Shipping Policy

Last updated: October 15, 2026

When your order ships

Orders ship after your wire transfer has been received and cleared, usually within 1–3 business days. Custom and special orders ship when complete; we will give you an estimated date when you order.

Held at FedEx for pickup

For your security, orders within the United States are shipped by FedEx to the FedEx location nearest you, where your package is held for pickup. Every shipment is fully insured for its full value through our specialist valuables insurer. Your package is never left at your door.

  • We will confirm the pickup location with you before your order ships, and send you tracking the same day.
  • To pick up, bring a valid government-issued photo ID that matches the name on your order, and sign for the package.
  • FedEx typically holds packages for a limited number of days. Please pick up promptly. Packages not collected may be returned to us, and any return or reshipping costs are your responsibility.
  • Packages are sent in discreet packaging with no reference to the contents.
  • Delivery to a home or business address is available only by prior written approval, after we verify the address, and requires an adult signature.

Shipping and insurance cost is quoted on your invoice.

High-value orders

Orders above our standard insured shipping limit are sent by a special secured shipment arranged with our insurer. These shipments may take additional business days to schedule, may require delivery or pickup at a specific secure location, and may carry additional shipping and insurance costs, which we will quote on your invoice before you pay. You are also welcome to collect high-value items in person by appointment.

International orders

We ship internationally only on request and with our prior approval. Please call to arrange it before ordering.

  • International orders are shipped only through our insurer's secured international shipping service, fully insured, with signature required. Shipping, insurance and handling costs are quoted on your invoice and must be paid with your order.
  • Payment must be made by bank wire transfer in U.S. dollars from an account in the buyer's own name. All bank and transfer fees are the buyer's responsibility.
  • A valid government-issued photo ID is required, and we ship only to a verified address in the buyer's own name. We do not ship to freight forwarders, reshippers or third-party addresses.
  • The buyer is the importer of record and is responsible for all customs duties, import taxes, VAT, brokerage fees and any import permits or restrictions in the destination country. We will declare the full value and accurate description of every item on all customs documents, as required by law, and cannot mark items as gifts or under-declare their value.
  • Packages refused, abandoned, held or seized by customs are not eligible for a refund, and any return shipping, storage or duties are the buyer's responsibility.
  • We do not ship to countries or persons subject to U.S. sanctions or export restrictions, and we may decline any international order.
  • All international sales are final sale and cannot be returned. Items remain covered by our Authenticity Guarantee.

Verification

We ship only to the name and location we confirm with you by phone. For security, we may require ID verification, and we may decline to ship to freight forwarders, P.O. boxes or addresses we cannot verify. Changes after an item ships may not be possible.

Before and after pickup

Every item is photographed and recorded with its serial and reference numbers before it is sealed. When you collect your package, please check that the outer packaging and any security seal are intact before signing. If the package appears opened or damaged, note it with FedEx and contact us right away. We recommend recording a video of yourself opening the package. Report any damage or problem within 48 hours of pickup or delivery, and note that returns must be requested within 3 days (see our Return & Refund Policy).

Risk of loss

Risk of loss passes to you once the package is picked up and signed for, or delivered and signed for. If a package is lost or damaged in transit before then, we will handle the insurance claim and replace the item or refund you once the claim is resolved.

In-store pickup by appointment

You may collect your purchase in person at our Miami Beach location (Collins Avenue, Miami Beach, FL 33141), by appointment only, Monday–Saturday, 12pm–6pm EST. Closed Sundays and holidays, or as otherwise posted. Call or text (786) 725-6917 to book. Our exact address is shared only after your appointment is confirmed.

  • The person collecting must show a valid government-issued photo ID matching the name on the invoice and payment. Pickup by anyone else requires the buyer's written authorization in advance and the collector's own photo ID.
  • Payment must be fully received and cleared before any item is released. We cannot release items based on a wire confirmation or screenshot.
  • Items collected in person in Florida are subject to Florida sales tax.
  • In-store and pickup purchases are final sale. You will inspect the item and sign your invoice confirming receipt and final sale before leaving. Risk of loss passes to you when you sign.