Terms of Service

Last updated: October 15, 2026

These Terms of Service ("Terms") apply to every purchase from, and every use of, playtimejewelry.com and Playtime Jewelry & Co. ("we," "us," "our"). By browsing our website, contacting us, placing an order or sending payment, you agree to these Terms, our Return & Refund Policy and our Shipping Policy.

1. Prices and availability

The value of gold, platinum, silver, diamonds and luxury watches changes with the market. All prices and availability are subject to change without notice, even if a price is displayed on our website. Listed prices reflect market conditions at the time the item was listed and are not guaranteed. Please call or text (786) 725-6917 to confirm availability and the current price before purchasing. A price is only confirmed when we confirm it to you directly and issue an invoice.

We reserve the right to refuse or cancel any order, and to fully refund any payment received, if an item is no longer available, if its listed price no longer reflects current market value, if a listing contains an error (including pricing, description or photo errors), or if we suspect fraud. We are not obligated to honor a price displayed in error or a price that is out of date.

2. Bullion and precious metals

Bullion prices follow the live spot market. A bullion price is locked only after we confirm it with you and your wire is received within 24 hours of that confirmation. If payment is not received in time, we may re-price or cancel the order. All bullion sales are final.

3. No investment advice

Nothing on our website or said by our staff is investment, financial, legal or tax advice. The words "investment" or "bullion investments" describe a product category only. The prices of precious metals, diamonds and luxury watches can go down as well as up, past performance does not predict future value, and we make no promise that any item will hold or increase in value or can be resold at any price. Consult a licensed financial advisor before buying anything as an investment.

4. Payment

We accept payment by bank wire transfer only for online and remote orders. We do not accept credit cards online. Payment must come from a bank account in the buyer's own name. An order is not accepted until your wire has been received and cleared in our account. Items are not held or reserved until payment clears unless we agree otherwise in writing.

Wire fraud warning: We provide wire instructions only by phone from (786) 725-6917 or on an invoice we send you directly. We will never change our wire instructions by email or text. If you receive changed wire instructions, do not send money; call us at (786) 725-6917 first. We are not responsible for funds you send to an account other than the one we confirmed with you by phone.

5. Product descriptions

We describe each item's brand, model, reference number, condition, materials and included accessories as accurately as we can. Pre-owned items show normal signs of wear unless otherwise stated. Photos may include props and colors may vary by screen. Watches described as customized, "bustdown" or aftermarket ("AM") contain diamonds or parts not made by the original manufacturer; these modifications are not authorized by the manufacturer, void any manufacturer warranty, and are covered only by our in-house warranty, if any.

We record the serial number, reference number, photographs and video of every item before it ships. Our records are the reference used to identify the item in any return, warranty, authenticity claim or dispute.

6. Authenticity Guarantee

We guarantee that every brand-name watch and piece of jewelry we sell is authentic. If an item you purchased from us is proven not to be authentic, we will refund the full purchase price, including original shipping, with no restocking fee. This guarantee:

• applies to the original purchaser for as long as you own the item, and is not limited to our return window;
• requires a written determination from the brand's own service center or a recognized independent watch or jewelry authenticator, which you provide to us;
• requires the item to be returned to us with the serial and reference numbers matching our records, in substantially the same condition, and without having been opened, serviced or altered by anyone other than us or the authenticator; and
• does not apply to aftermarket, customized or "bustdown" parts, diamonds or modifications that were disclosed in the listing or on your invoice. For those items, we guarantee that the underlying watch is genuine.

A full refund of the purchase price is your sole remedy under this guarantee.

7. Warranty

Any warranty we provide is our own in-house warranty, and its length and coverage are stated in the listing or on your invoice. Unless your invoice states otherwise, a watch warranty covers the mechanical function of the movement under normal use. It does not cover damage from accidents, impact, water exposure, misuse, normal wear (including scratches, straps, bracelets and crystals), loss, theft, or any item that has been opened, serviced, repaired or altered by anyone other than us. Jewelry is not covered for loss of stones, bending or wear unless stated on your invoice.

Water resistance is not guaranteed on any pre-owned, aftermarket, customized or "bustdown" watch unless your invoice states that the watch has been pressure-tested. Aftermarket and customized watches should be treated as not water resistant.

8. Shipping, pickup and risk of loss

Orders ship fully insured and are held at a FedEx location for pickup with a valid government-issued photo ID, or may be collected in person at our Miami Beach location by appointment, as described in our Shipping Policy. Risk of loss passes to you when the item is picked up and signed for, or delivered and signed for. In-store and pickup purchases are final sale and are subject to Florida sales tax.

9. Selling and trading to us

When you sell or trade an item to us, you confirm that you are at least 18 years old, the legal owner of the item, and that it is not stolen, borrowed, financed or subject to any lien. Every seller must provide a valid government-issued photo ID, which we record as required by law. Quotes are preliminary until we inspect and authenticate the item in person, and we may decline any purchase. If an item we buy is later found to be stolen, counterfeit or misrepresented, you must refund what we paid, and we will cooperate fully with law enforcement.

10. Brands and trademarks

Playtime Jewelry & Co. is an independent jeweler and watch dealer. We are not an authorized dealer of, and are not sponsored by, endorsed by, or affiliated with Rolex, Audemars Piguet, Cartier or any other brand shown on our website. All brand names, model names, logos and trademarks are the property of their respective owners and are used only to describe the items we sell.

11. Website content and security

All photos, videos, text and designs on this website belong to Playtime Jewelry & Co. or are used with permission, and may not be copied or reused without our written permission. Our website is hosted by Shopify and protected by SSL encryption. We do not sell or rent your personal information.

12. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to an item or order is limited to the amount you paid for that item. We are not liable for indirect, incidental or consequential damages, or for delays caused by carriers, banks or events outside our control.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida. Any dispute will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction. Before filing any claim, you agree to contact us first and give us 30 days to try to resolve it.

14. Changes

We may update these Terms at any time. The version posted on this page when you place your order applies to that order.

Contact

Playtime Jewelry & Co. · Miami Beach, Florida · (786) 725-6917 · michaelpollack45@gmail.com