How to Buy

Buying a fine watch or piece of jewelry should feel safe and simple. Every purchase from Playtime Jewelry & Co. follows the same five steps.

1. Call or text us

Call or text (786) 725-6917 (9am–9pm EST) or message us on WhatsApp with the item you're interested in. Because gold, diamonds and luxury watches move with the market, we'll confirm that the item is available and give you today's price.

2. Ask us anything

We're happy to send extra photos or a live video of the item, its reference and serial details, condition, and what's included (box, papers, certificates). Every brand-name item is backed by our Authenticity Guarantee. Have something to trade in? We'll apply its value toward your purchase. See Sell or Trade.

3. Receive your invoice

Once you're ready, we'll send you a written invoice with the item, the agreed price, shipping and insurance. For larger orders we may ask for a photo ID and a short video call to verify your identity. This protects you as much as it protects us.

4. Pay by wire transfer

We accept bank wire transfers for online and remote orders. We give you our wire instructions by phone and on the invoice we send you. Payment must come from a bank account in the buyer's own name.

⚠️ Wire fraud warning

We will never change our wire instructions by email, text or social media. If you ever receive new or "updated" wire instructions, do not send money. Call us first at (786) 725-6917. We only use the contact details listed on our Official Contact page.

5. Pick it up at FedEx, or in person

As soon as your wire clears, we record your item's serial number and photograph it, seal it in discreet packaging, and ship it fully insured to the FedEx location nearest you, where it's held for you. You'll receive tracking the same day it ships. Pick it up with a government-issued photo ID that matches the name on your order. Please record a video when you open your package.

In-store pickup by appointment

Prefer to see it in person or skip shipping? You can view and collect your purchase at our Miami Beach location (Collins Avenue, Miami Beach, FL 33141), by appointment only.

Pickup hours: Monday–Saturday, 12pm–6pm EST. Closed Sundays and holidays, or as otherwise posted.

  • Book ahead. Call or text (786) 725-6917 to schedule. For security, we share our exact address only after your appointment is confirmed, and we will ask for your full name and a photo of your ID when booking.
  • Bring your ID. The person picking up must show a valid government-issued photo ID matching the name on the invoice and on the payment.
  • Payment must clear first. Your wire must be fully received and cleared in our account before the item is released. We cannot release items based on a wire confirmation or screenshot.
  • Someone else picking up? We need your written authorization in advance, and they must bring their own photo ID.
  • Sales tax. Items collected in person in Florida are subject to Florida sales tax, which will be shown on your invoice.
  • Final sale. In-store and pickup purchases are final sale. You'll be asked to inspect the item and sign your invoice confirming this before you leave.

Questions? See our FAQ, Shipping Policy, Return & Refund Policy and Terms of Service.