Return & Refund Policy

Last updated: October 15, 2026

We want you to love your purchase. Because we sell high-value watches, jewelry and precious metals, every return follows the steps below to protect both you and us.

1. 3-day return window

Online purchases may be returned within 3 calendar days of delivery or pickup. Your return must be shipped (postmarked) before the end of the 3rd calendar day after you receive the item. Before shipping anything back, you must notify us by calling or texting (786) 725-6917 or emailing michaelpollack45@gmail.com to receive a Return Authorization (RA) number. Packages sent without an RA number, or shipped after the return window, will be refused or returned to you at your expense.

2. Condition of returned items

  • Items must be returned unworn, unused, unaltered, unsized and undamaged, in the same condition they were delivered. Worn, altered or damaged items are not eligible for a refund.
  • All original boxes, papers, cards, certificates, manuals, links and accessories must be included.
  • Any tamper-evident security tag or seal attached to the item must be intact and not removed. Items returned with a removed, cut or damaged security tag are not eligible for return.

3. Factory and protective stickers

Many new and unworn watches are delivered with factory protective stickers on the case, bezel, clasp or caseback. These stickers must remain in place for a full refund. A watch returned with any of these stickers removed is considered worn, and its refund may be reduced by up to 20% of the purchase price, at our discretion and decided case by case.

4. Serial numbers and authentication

Before every item ships, we record its brand, reference number, serial number, case and movement details, stone details, and take detailed photographs and video. Every return is inspected and authenticated upon arrival. The returned item must be the exact item we shipped, with matching serial and reference numbers and all original components. If a returned item does not match our records, has been altered, or has had any parts replaced, no refund will be issued, the item will be held as evidence, and the matter will be reported to law enforcement and the shipping carrier.

5. Final sale items (not returnable)

  • All in-store purchases.
  • All international sales (orders shipped outside the United States).
  • Bullion, coins, bars and other precious metals (including all .999 products), due to market price movement.
  • Custom, special-order, made-to-order and engagement ring orders, including any item with a diamond or setting selected for you.
  • Items that have been sized, engraved, resized, or otherwise modified at your request.
  • Customized, "bustdown" or aftermarket ("AM") watches built or modified for your order.
  • Items marked "Final Sale" in the listing or on your invoice.

6. Restocking fee and shipping costs

  • A 5% restocking fee applies to all approved returns.
  • Original shipping and insurance charges are non-refundable.
  • Return shipping is paid by the customer. Returns must be shipped fully insured for the full purchase price with signature required, using the carrier and method we approve. We are not responsible for returns lost or damaged in transit.

7. Refunds

Once your return passes inspection and authentication, we will issue your refund, less the 5% restocking fee, original shipping and insurance, any sticker-removal deduction, and any other non-refundable charges, by wire transfer to the account the original payment came from, within 10 business days. Any wire or bank fees are deducted from the refund. If a returned item fails inspection, it will be shipped back to you at your expense and no refund will be issued.

8. Damaged or incorrect items

If your item arrives damaged or is not the item you ordered, contact us within 48 hours of delivery or pickup with photos of the item, the packaging and the shipping label. Please keep all packaging. We strongly recommend recording a video of yourself opening the package. If we shipped the wrong item or it was damaged in transit, we will cover return shipping and there is no restocking fee.

9. Authenticity claims

Claims that an item is not authentic are not limited to the 3-day return window and are not subject to the restocking fee or final sale rules. They are handled under the Authenticity Guarantee in our Terms of Service.

10. Exchanges

We are happy to discuss exchanges or store credit instead of a refund. Please call us before sending anything back.

Contact

Playtime Jewelry & Co. · (786) 725-6917 · michaelpollack45@gmail.com